Frequently Asked Questions
Everything you need to know about shopping with Ansin.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
Ansin accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.